FAQ

thermal print head support faq

Why buy from thermalprintheadsupport.co.uk

We have over 30 years in the printing business and have ties to manufactures. We put our customers first to find the best price available for their printer and to supply them without delay.

thermal print head support faq

What are compatible printheads?

Compatible printheads are non OEM printheads that have been manufactured or reconditioned to work like OEM printheads.

thermal print head support faq

What are OEM printheads?

OEM printheads are official manufacturer printheads.

thermal print head support faq

Are my printheads covered by the usual OEM warranty?

OEM printheads are covered by the manufacturers warranty, compatible printheads will have their warranty covered by thermalprintheadsupport.co.uk for the same duration.

thermal print head support faq

What are your enquiry response times?

We aim to respond to all enquiries within 24 hours depending on the nature of the enquiry this could be sooner.

thermal print head support faq

What payment methods do you offer?

We offer Credit / Debit card payments as well as Paypal.

thermal print head support faq

When will my order be delivered?

Your order should arrive within 3-5 working days of your order.

thermal print head support faq

How do I order the item/s?

Simply choose your printer brand, then look for the serial number that matches your existing print head. Add the item to your cart and complete the checkout process to order your print head.

thermal print head support faq

Can I get a credit account?

If you’re a registered business that qualifies for VAT free pricing please contact us about opening a credit account.

thermal print head support faq

Can I test the product before I buy?

Depending on the volume of products being ordered a sample can be sent on request. (This option is not available to non business registered customers)

thermal print head support faq

Where do you ship to?

We are situated within the UK however we can ship worldwide on request. (Additional charges may apply)

thermal print head support faq

Can I get a EURO or USD account?

Our pricing structure can be suited to your local currency if you contact us.

thermal print head support faq

Are there volume order discounts?

Yes. Volume discounts are available on request.

thermal print head support faq

Do you offer service, maintenance or breakdown plans?

Yes. We can also provide these services on request.

thermal print head support faq

Which delivery carriers do you use?

We use a private courier with tracking to ship all our orders.

thermal print head support faq

I’m unhappy with my order or it’s faulty

Please read our refund policy to see if your order qualifies for one.